Bouncy Castle & Soft Play FAQ's
What is included in the price?
Delivery of the equipment, set up, safety briefing, pack up and collection.
What time will the bouncy castle be delivered and collected?
Indoor Hire: Please specify the times required at the bottom of the booking form. The earliest delivery time is 8:00am and latest collection is 7:00pm, Please allow at least half an hour for us to set-up before the event is due to start and have an hour us to pack away.
Do you fully install the bouncy castle?
Yes, we do everything for you. We deliver and fully install the bouncy castle and safety mats ready for use. We will give you written safety instructions and go through them with you. We will fully dismantle and collect all equipment at the end of your booking.
How long does it take to set up?
It takes us approximately 15 to 30 minutes to install / collect our equipment depending on the ease of access and amount hired.
Can I collect the bouncy castle from you?
No. We need to set-up and collect the bouncy castle ourselves for health & safety reasons and insurance constraints.
Do you hire castles overnight?
No Sorry, however we do allow late collection times when arranged at the time of booking.
How far in advance should I book?
Booking early is highly recommended, especially during weekends and bank holidays. However we can occasionally meet demands on the day. If you need to make a last minute booking please call us, as we will always try to help.
How much room will I need for the bouncy castle?
The dimensions of each castle are quoted on this website, As a general rule, please also allow for 4ft to the front of the castle for the positioning of safety crash mats (which are supplied as standard with every bouncy castle hire), 4ft to the rear of the castle for the inflation fan, and 4ft to either side for clearance. As indoors there should be at least 2ft clearance between the castle and the ceiling / lights. If you are at all unsure, please contact us for further information.
Do you hire adult bouncy castles?
No we don't, our castles are only suitable for children up to age 10.
Do you have Public Liability Insurance?
Our equipment is supplied under protection of a Public Liability Policy, which is subject to the terms and conditions of hire agreement, of which you will be required to read and sign on the day, as YOU, the hirer, are responsible for supervision at all times.
Are there any safety instructions that I should be aware of?
You will be required to read and sign the terms and conditions of hire agreement, as YOU, the hirer, are responsible for supervision at all times.
If I need to clean the castle what can I use?
Please only use warm water to wipe any mess away. Don't use any chemicals or washing up liquid as this can stain the castle.
Are face paints allowed on the Equipment?
NO, facepaints stain the castle.
How do I pay?
A non-refundable Booking Fee of 20% is required at the time of booking to secure your order, with the balance to be paid in cash on delivery (as our drivers cannot accept cheques or card payments).
Cancellation Policy:
If you have to cancel your booking please Contact Us and try to give us as much warning as possible, as we may be able to hire the equipment out to someone else. Please be aware though that the 20% Booking Fee is non-refundable.
Do you have insurance?
Yes we have £1 million Public Liability Insurance.